Our customers’ accounts are managed by a Sales Account Team that typically comprises of:
- Account Director – overall ownership of the business offering channel guidance and face to face support
- Account Manager – office based, contactable, responsive and proactive telesales service
- Sales Support – assisting the Sales Account Team with sales effort and administration to ensure smooth transactional execution
Going further than just taking orders…
New in 2007 has been the introduction of the Category Model within CCD working across the five product & service areas:
- PC Systems & Print
- Servers
- Storage
- Software
- Services
Working within the Category are typically:
- Category Manager - responsible for helping customers to grow their business with the vendors that we go to market with
- Product Managers – managing the vendor messaging and improving product availability
- Business Development Managers – working with high growth areas to ensure that CCD customers are maximising vendor initiatives
- Pre-Sales Specialists – the most important value add offering from CCD is its historic and continued investment in technical expertise to help customers offer right first time solutions to their customers
The key benefit to CCD customers of the Category Model is that it concentrates resources that are expert in their field and makes that value accessible to customers’ sales and purchasing teams. It is incremental to the Sales Account Teams and is the cornerstone of CCD’s sales proposition.
Solution Stacks To Increase Your Sales
In a vendor led distributor the answer to the question “what do you do?” is invariably the list of vendors. At CCD our answer is more customer-oriented. We take the product portfolio, the skills within our product Categories to create solution stacks:
- Office Productivity (desktop solutions)
- Mobility
- Managed Print
- Server Based Computing (Thin Client)
- Storage Consolidation/Virtualisation
- Server Virtualisation (incl. Blades)
- 64-bit Computing (Itanium)
Customers benefit from solution stacks for project-based sales opportunities. If your end user customer is interested in any of the above solutions then CCD is available to provide you with support and differentiation. For each of the solutions CCD has deep skills and capability.
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